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} .doc h2 { page-break-after: avoid; } .doc section { page-break-inside: avoid; } h1 { font-size: 1.8rem; } } </style> <link rel="canonical" href="https://nordoffice.app/en/agb/" /> <link rel="alternate" hreflang="de" href="https://nordoffice.app/agb/" /> <link rel="alternate" hreflang="en" href="https://nordoffice.app/en/agb/" /> <link rel="alternate" hreflang="x-default" href="https://nordoffice.app/agb/" /> </head> <body> <div class="atmosphere"></div> <header> <div class="wrap nav"> <a class="brand" href="/en/" aria-label="nordOFFICE home"> <svg class="cube" viewBox="180 0 44 45" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <polygon fill="#21427E" points="194.999,15.537 208.87,1.668 222.739,15.537"></polygon> <polygon fill="#009CC8" points="208.813,29.35 194.944,43.22 181.073,29.35"></polygon> <polygon fill="#009CC8" points="194.944,29.35 181.073,15.48 194.944,1.61"></polygon> <polygon fill="#009CC8" points="208.87,15.537 222.739,29.407 208.87,43.277"></polygon> </svg> <span class="word"><span class="a">nord</span><span class="b">OFFICE</span></span> </a> <div class="nav-actions"> <button class="btn-quiet" type="button" onclick="window.print()"> <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M6 9V2h12v7M6 18H4a2 2 0 0 1-2-2v-5a2 2 0 0 1 2-2h16a2 2 0 0 1 2 2v5a2 2 0 0 1-2 2h-2"/><path d="M6 14h12v8H6z"/></svg> Drucken / PDF </button> <a class="nav-lang" href="/agb/" hreflang="de" aria-label="Diese Seite auf Deutsch">Deutsch</a> <a class="nav-cta" href="https://dnord.nordoffice.app"> Log in <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M5 12h14M13 6l6 6-6 6"/></svg> </a> </div> </div> </header> <main> <div class="wrap head"> <span class="eyebrow"><span class="dot"></span>Legal</span> <h1>General terms and conditions</h1> <p class="lede">These terms govern the provision and use of nordOFFICE — the web-based work and administration platform of digitalNORD GmbH. This English text is a convenience translation; the German version is authoritative.</p> <span class="stand"> <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><circle cx="12" cy="12" r="9"/><path d="M12 7v5l3 2"/></svg> Stand: 25.07.2026 </span> </div> <div class="wrap layout"> <article class="doc"> <section> <h2 id="p1"><span class="par">§ 1</span>Scope and provider</h2> <p><span class="no">(1)</span> These general terms and conditions (hereinafter “the Terms”) govern the contractual relationship between digitalNORD GmbH, Zeppelinring 35A, 24146 Kiel (hereinafter the Provider) and the Customer, in the version in force at the time the contract is concluded.</p> <p><span class="no">(2)</span> The offering is aimed exclusively at entrepreneurs within the meaning of § 14 of the German Civil Code as well as at public authorities, public-law corporations and associations; provision of services to consumers is excluded.</p> <p><span class="no">(3)</span> With nordOFFICE we offer the following service: the provision of a web-based work and administration environment (software as a service) in a dedicated instance whose feature set the Customer determines by switching on individual modules, see § 2 below.</p> <p><span class="no">(4)</span> Terms and conditions of the Customer that deviate from these do not apply.</p> </section> <section> <h2 id="p2"><span class="par">§ 2</span>Description of the scope of services</h2> <p><span class="no">(1)</span> nordOFFICE is a web-based platform that enables the Customer and its staff to process and manage customer and business data — depending on the modules booked, for example contacts, email, calendar, documents, tasks, tickets, quotes and invoices. Access takes place over an encrypted connection (HTTPS); access is protected by secure authentication, optionally with two-factor authentication. The portal allows files in common formats to be uploaded and offers a user-friendly interface.</p> <p><span class="no">(2)</span> The specific scope of services owed — the number of users, the modules or bundles booked and optional additional services — follows from the order or the Provider's order confirmation in conjunction with the price list in force at the time.</p> <p><span class="no">(3)</span> nordOFFICE is operated for the Customer in a dedicated instance separated from other customers. Operation, daily backup, security and feature updates and monitoring are included in the scope of services without a separate basic fee. Operation takes place in data centres in Germany or the European Union.</p> <p><span class="no">(4)</span> The portal is available to the Customer 7 days a week, 24 hours a day, with an average availability of 98 % over a calendar year at the handover point to the public internet. Maintenance work is reserved; non-critical maintenance takes place Monday to Friday between 6 p.m. and 8 a.m. or at weekends and on public holidays.</p> <p><span class="no">(5)</span> The storage capacity for uploaded documents and media included in the scope of services is 250 GB per instance and can be extended as a bookable module. If the booked capacity is permanently and substantially exceeded, the Provider may, after prior notice, require the storage to be extended.</p> <p><span class="no">(6)</span> Optionally, exactly one external file store (e.g. Nextcloud, Google Drive, Dropbox, OneDrive) may be connected; interfaces to further third-party services (e.g. GroupOffice, Lexware Office, CalDAV/CardDAV synchronisation) are likewise available. The Customer concludes the necessary contracts with those third-party providers itself; the Provider gives no warranty for the availability, feature set or continued existence of these third-party services.</p> <p><span class="no">(7)</span> The Provider is entitled to develop nordOFFICE continuously, in particular to add or change features or replace them with equivalent ones, provided that the contractually agreed scope of services is not thereby materially reduced.</p> <p><span class="no">(8)</span> Not included in the ongoing fee are in particular the initial setup and onboarding, data imports, training, individual customisations and interface development as well as support services going beyond the remedying of platform faults; these are charged separately in accordance with § 4 (10).</p> </section> <section> <h2 id="p3"><span class="par">§ 3</span>Conclusion of the contract</h2> <p><span class="no">(1)</span> Contracts for nordOFFICE packages may be concluded online or on the basis of an individual offer from the Provider.</p> <p><span class="no">(2)</span> The language of the contract is German.</p> <p><span class="no">(3)</span> By clicking the “Place order” button or by accepting the offer, the Customer accepts these Terms. A contract for the selected package comes into existence upon the Provider's order confirmation.</p> <p><span class="no">(4)</span> Services of the Provider going beyond the nordOFFICE offering require a separate written agreement.</p> </section> <section> <h2 id="p4"><span class="par">§ 4</span>Prices, term and payment terms</h2> <p><span class="no">(1)</span> The prices shown for the nordOFFICE packages are net prices and relate, unless expressly stated otherwise, to one month. They consist of a price per user and the prices of the modules or the bundle booked per instance.</p> <p><span class="no">(2)</span> The minimum term is 12 months from provision of the instance. After the minimum term expires, the contract continues for an indefinite period and may be terminated monthly in accordance with § 8.</p> <p><span class="no">(3)</span> The fee, including the applicable value added tax, is payable to the Provider in advance and without deduction when due. Billing takes place monthly, or annually in advance at the Customer's request.</p> <p><span class="no">(4)</span> Users or modules booked subsequently are charged pro rata from the date they are switched on. A reduction in the number of users or the switching off of modules takes effect at the end of the current billing period, and within the minimum term at the earliest upon its expiry.</p> <p><span class="no">(5)</span> Payment may be made by the following means:</p> <ul> <li>SEPA direct debit</li> <li>on invoice</li> </ul> <p><span class="no">(6)</span> If the Customer chooses SEPA direct debit, it grants the Provider a SEPA core mandate. If a direct debit payment is reversed for lack of funds or because of incorrectly supplied bank details, the Customer bears the resulting costs. In the case of a chargeback for which the Customer is responsible, the Provider charges liquidated damages of €10 (ten euros). The Customer may demonstrate that no damage arose at all or that it was substantially lower than the flat amount.</p> <p><span class="no">(7)</span> Invoices are created electronically and sent to the email address given for invoice receipt in the order form.</p> <p><span class="no">(8)</span> Should the Customer be in default of payment for more than eight weeks, the Provider may discontinue all services immediately and block access to the instance. The Provider reserves the right to claim damages for default.</p> <p><span class="no">(9)</span> The right to adjust the prices for the packages appropriately during the term is expressly reserved. This right of price adjustment applies in particular where increases in operating, hosting and labour costs have demonstrably occurred. Price changes are announced by the Provider two months in advance; the Customer may object within four weeks and terminate the contract as of the date the price change takes effect, or within the minimum term as of its expiry.</p> <p><span class="no">(10)</span> Additional services — in particular setup and onboarding, individual customisations, special modules, interfaces and training — are charged according to the price list in force at the time or according to a separate fixed-price agreement. Services charged by effort are billed at the agreed hourly rate; travel costs are shown separately.</p> <p><span class="no">(11)</span> The Customer is not entitled to withhold payments unless it has a statutory right of retention arising from the same contractual relationship. Set-off is permitted only where the claim being set off is undisputed or has been finally established by a court. Costs for unjustified chargebacks are borne by the Customer.</p> </section> <section> <h2 id="p5"><span class="par">§ 5</span>Access, user accounts and the Customer's obligations</h2> <p><span class="no">(1)</span> After the contract is concluded, the Customer receives the access details for its nordOFFICE instance from the Provider within 3 working days, sent to the email address given in the order form. Where a setup and onboarding engagement is also placed, provision follows the agreement made there.</p> <p><span class="no">(2)</span> User accounts are personal and may not be shared by several people. The Customer may not transfer, resell, sublet or make available its account or instance to third parties; use by affiliated companies or external service providers of the Customer requires the Provider's prior written consent.</p> <p><span class="no">(3)</span> The Customer must keep the access details secret, protect them against access by third parties and manage its users' permissions on its own responsibility. Any loss or suspicion of misuse must be reported to the Provider without delay.</p> <p><span class="no">(4)</span> The Customer is responsible for the lawfulness of the content and data uploaded by it and its users and for their use. It is prohibited in particular to upload unlawful content, distribute malware or use the email, newsletter and survey functions for unsolicited advertising (spam). The Customer indemnifies the Provider against third-party claims based on a culpable breach of these obligations.</p> <p><span class="no">(5)</span> Where there is reasonable suspicion of misuse or a threat to operations, the Provider is entitled to block the affected accounts or functions temporarily. The Customer is informed of this without delay.</p> </section> <section> <h2 id="p6"><span class="par">§ 6</span>Rights of use in the software</h2> <p><span class="no">(1)</span> For the duration of the contractual relationship the Customer receives the simple, non-exclusive and non-transferable right to use nordOFFICE over the internet within the agreed scope. There is no entitlement to receive the source code or a copy of the program; agreements departing from this regarding a source licence or operation on the Customer's own infrastructure must be made in writing.</p> <p><span class="no">(2)</span> All rights in the software, its documentation and the Provider's trade marks and signs remain with the Provider.</p> <p><span class="no">(3)</span> The Provider acquires no rights in the data and content uploaded by the Customer. It processes them exclusively in order to perform this contract.</p> </section> <section> <h2 id="p7"><span class="par">§ 7</span>Data protection and processing on behalf of the Customer</h2> <p><span class="no">(1)</span> Insofar as the Provider processes personal data on behalf of the Customer in the course of providing its services, the parties conclude a data processing agreement under Art. 28 GDPR when the contract is signed. It forms part of the contractual relationship and is included at no additional cost. The Customer remains the controller within the meaning of the GDPR.</p> <p><span class="no">(2)</span> Data is processed and stored exclusively in data centres in Germany or the European Union.</p> <p><span class="no">(3)</span> The use of sub-processors is governed by the provisions of the data processing agreement.</p> <p><span class="no">(4)</span> If the Customer uses optional connections to third-party services or external storage (§ 2 (6)), the associated transfer of data to those services takes place under the Customer's own data protection responsibility.</p> </section> <section> <h2 id="p8"><span class="par">§ 8</span>Termination, data export and deletion</h2> <p><span class="no">(1)</span> Within the minimum term, either party may terminate with 30 days' notice effective at the end of the minimum term. Thereafter either party may terminate the contract with 30 days' notice effective at the end of a calendar month.</p> <p><span class="no">(2)</span> Termination must be given in writing (by email or letter). The Customer receives a written confirmation of termination.</p> <p><span class="no">(3)</span> Grounds for extraordinary termination in the event of conduct in breach of contract remain unaffected. Where the Provider terminates because of culpable conduct by the Customer, the Provider is under no obligation to refund the remaining term.</p> <p><span class="no">(4)</span> Throughout the term of the contract the Customer may export its data from the system itself at any time (in particular files as well as analyses and reports as CSV or PDF files). Support with data export going beyond these self-service functions is an additional service under § 4 (10).</p> <p><span class="no">(5)</span> After the contractual relationship ends, all of the Customer's data and histories as well as the instance including backups are deleted in full after a transition period of 30 days. Contract and invoice data is retained in accordance with statutory requirements.</p> </section> <section> <h2 id="p9"><span class="par">§ 9</span>Limitation of liability (services)</h2> <p><span class="no">(1)</span> Liability for slightly negligent breaches of duty is excluded. Liability for intent and gross negligence, for damage arising from injury to life, body or health, for the breach of material contractual obligations and liability under the German Product Liability Act remain unaffected.</p> <p><span class="no">(2)</span> Any claims for damages or for reimbursement of futile expenditure arising from the performance of the contractual relationship are limited to a maximum of one annual fee as at the time the loss occurs.</p> <p><span class="no">(3)</span> For the loss of data the Provider is liable only up to the amount that would have been required to restore it had backups been made properly and regularly.</p> </section> <section> <h2 id="p10"><span class="par">§ 10</span>Place of jurisdiction and applicable law</h2> <p><span class="no">(1)</span> Differences of opinion and disputes arising in connection with this contract are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.</p> <p><span class="no">(2)</span> The sole place of jurisdiction is the Provider's registered office.</p> </section> <section> <h2 id="p11"><span class="par">§ 11</span>Final provisions</h2> <p>We reserve the right to make changes to our website, to the platform and to rules and terms including these Terms at any time. The sales terms, contractual terms and general terms in force at the time of your order apply to that order, unless a change to those terms is required by law or by an order of a public authority (in which case they also apply to orders you placed earlier). Should any provision of these sales terms be invalid, void or unenforceable for any reason, that provision is deemed severable and does not affect the validity and enforceability of the remaining provisions.</p> <div class="box" style="margin-top:16px"> <strong>Provider:</strong> digitalNORD GmbH · Zeppelinring 35A · 24146 Kiel · Telephone +49 431 301400600 · <a href="mailto:info@dnord.de">info@dnord.de</a><br /> Kiel Local Court, HRB 16446 KI · VAT ID DE301883569 · Managing directors: Manuel Langeheinecke, Bettina Schneider<br /> Full details in the <a href="https://dsgvo-nord.de/impressum/" rel="noopener">Legal notice</a>. </div> <p style="color:var(--muted);font-size:.95rem">Version of 25 July 2026</p> <h2 id="unterlagen">Further contract documents</h2> <p>These documents form part of the contract. They are also attached to every order confirmation as a PDF — the data processing agreement already filled in with your details.</p> <ul> <li>Data processing agreement under Art. 28 GDPR — including the technical and organisational measures</li> <li><a href="https://dnord.nordoffice.app/company-meta/order-public/unterlagen/widerruf.pdf" target="_blank" rel="noopener">Right of withdrawal (PDF)</a> — the offering is aimed at businesses, so there is no right of withdrawal</li> <li><a href="https://dnord.nordoffice.app/datenschutz.html" target="_blank" rel="noopener">Privacy notice for the use of the application</a></li> </ul> </section> </article> <nav class="toc" aria-label="Table of contents"> <h3>Contents</h3> <ol> <li><a href="#p1">Scope and provider</a></li> <li><a href="#p2">Scope of services</a></li> <li><a href="#p3">Conclusion of the contract</a></li> <li><a href="#p4">Prices, term, payment</a></li> <li><a href="#p5">Access and obligations</a></li> <li><a href="#p6">Rights of use in the software</a></li> <li><a href="#p7">Data protection and processing on behalf of the Customer</a></li> <li><a href="#p8">Termination and deletion</a></li> <li><a href="#p9">Limitation of liability</a></li> <li><a href="#p10">Jurisdiction and law</a></li> <li><a href="#p11">Final provisions</a></li> <li><a href="#unterlagen">Further contract documents</a></li> </ol> </nav> </div> </main> <footer> <div class="wrap foot"> <a class="brand" href="/en/" aria-label="nordOFFICE"> <svg class="cube" viewBox="180 0 44 45" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <polygon fill="#21427E" points="194.999,15.537 208.87,1.668 222.739,15.537"></polygon> <polygon fill="#009CC8" points="208.813,29.35 194.944,43.22 181.073,29.35"></polygon> <polygon fill="#009CC8" points="194.944,29.35 181.073,15.48 194.944,1.61"></polygon> <polygon fill="#009CC8" points="208.87,15.537 222.739,29.407 208.87,43.277"></polygon> </svg> <span class="word"><span class="a">nord</span><span class="b">OFFICE</span></span> </a> <span class="foot-meta">© 2026 digitalNORD GmbH · Made in Germany</span> <div class="foot-links"> <a href="https://dnord.nordoffice.app">Log in</a> <a href="/en/agb/" aria-current="page">Terms</a> <a href="https://dsgvo-nord.de/impressum/" rel="noopener">Legal notice</a> <a href="https://dsgvo-nord.de/datenschutzerklarung/" rel="noopener">Privacy</a> </div> </div> </footer> </body> </html>